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PRIVACY STATEMENT

LAST UPDATED:  SEPTEMBER 2026

On2it Electronics Ltd (“On2it”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
 

This Privacy Statement explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have in relation to your information.
 

We operate in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as:

  • Your name

  • Business or company name

  • Email address

  • Phone number

  • Postal or delivery address

  • Billing information

  • Information relating to your orders or purchases

  • Information about equipment, repairs, installations or technical enquiries

  • Information you provide through our website contact forms

  • Information contained in emails, messages or other correspondence with us

  • Any other information you voluntarily provide when dealing with On2it
     

When you use our website, we may also collect technical and usage information such as your IP address, browser type, device information, pages visited, referring website and general information about how our website is used.
 

We may use cookies and similar technologies to help our website function, understand how visitors use our website and improve our online services.

2. WHY WE COLLECT YOUR INFORMATION

We collect personal information where it is reasonably necessary for our business activities, including to:

  • Respond to enquiries and requests for information

  • Provide quotes and estimates

  • Process and fulfil orders

  • Arrange delivery or collection of products

  • Provide repair, installation, design and other services

  • Communicate with you about your order, repair, project or enquiry

  • Provide customer support and after-sales service

  • Maintain records of our business transactions

  • Process payments and manage accounts

  • Improve our products, services and website

  • Send marketing communications where you have agreed to receive them or where otherwise permitted by law

  • Meet our legal, accounting and regulatory obligations

  • Protect our business, customers and website from fraud, misuse or security threats
     

We will only collect information that is reasonably necessary for the purpose for which it is being collected.

3. HOW WE COLLECT YOUR INFORMATION

We generally collect personal information directly from you, for example when you:

  • Contact us by phone, email or through our website

  • Submit an online enquiry or contact form

  • Purchase a product from us

  • Request a quote

  • Send equipment to us for repair

  • Arrange an installation or other service

  • Communicate with us about an existing job or order

  • Subscribe to marketing communications

  • Interact with our website
     

In some circumstances, we may receive information from another person or organisation, for example where someone is acting on your behalf or where information is provided to us in connection with a business transaction.
 

Where we collect personal information indirectly, we will comply with the applicable requirements of the Privacy Act 2020.

4. IF YOU CHOOSE NOT TO PROVIDE INFORMATION

You can choose not to provide personal information to us.
 

However, some information is necessary for us to provide particular products or services. For example, if you choose not to provide the information required to process an order, we may not be able to complete or deliver that order.
 

We will only ask for information that is reasonably necessary for the relevant purpose.

5. HOW WE USE YOUR INFORMATION

We will use personal information for the purposes for which it was collected, or for another purpose where permitted by law.
 

For example, information provided when you place an order may be used to process payment, arrange delivery, communicate with you about the order and provide after-sales support.
 

Information provided when you contact us about a repair may be used to diagnose the issue, communicate with you about the repair and maintain appropriate service records.
 

We do not sell your personal information.

6. WHO WE MAY SHARE YOUR INFORMATION WITH

We may share personal information where reasonably necessary to provide our products and services or operate our business.

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This may include sharing information with:

  • Payment providers and financial service providers

  • Delivery and freight companies

  • Website, hosting and technology providers

  • Accounting, invoicing and business-management service providers

  • Professional advisers, where necessary

  • Contractors or service providers working on our behalf

  • Government agencies or other organisations where required or permitted by law
     

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and consistently with our privacy obligations.
 

We do not sell or rent your personal information to third parties.

7. PAYMENTS

When you purchase products or services from On2it, payment information may be processed through a third-party payment provider.
 

We do not need to retain your full payment-card details in order to process your order.
 

Payment providers may collect and handle information in accordance with their own privacy policies and terms.

8. WEBSITE, COOKIES AND ANALYTICS

Our website may use cookies and similar technologies.
 

These technologies may collect information such as:

  • Your IP address

  • Browser and device information

  • Pages visited

  • How you navigate and interact with our website

  • General website usage information
     

We may use this information to:

  • Keep our website functioning properly

  • Understand how visitors use our website

  • Improve website performance and user experience

  • Understand the effectiveness of our marketing
     

You can generally control or disable cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.

9. MARKETING

If you have chosen to receive marketing communications from us, we may use your contact details to send information about On2it products, services, updates or other relevant business information.
 

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
 

We will comply with applicable New Zealand requirements relating to commercial electronic messages.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
 

Depending on the type of information, safeguards may include appropriate access controls, secure systems, passwords, authentication measures and limiting access to people who need the information for legitimate business purposes.
 

No method of storing or transmitting information over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, to provide ongoing services, maintain appropriate business records, or meet legal, accounting or other regulatory obligations.
 

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

12. INFORMATION STORED OUTSIDE NEW ZEALAND

Some of the technology and service providers we use may store or process information outside New Zealand.
 

Where personal information is disclosed to an overseas recipient, we will take the steps required by the Privacy Act 2020 to ensure the information is appropriately protected.

13. YOUR RIGHTS

Under the Privacy Act 2020, you have the right to request access to personal information we hold about you.
 

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
 

To make an access or correction request, contact us using the details below.
 

We may need to verify your identity before providing access to personal information or making a correction.
 

We will respond to requests within the timeframe required by the Privacy Act.

14. PRIVACY CONCERNS OR COMPLAINTS

If you have a question, concern or complaint about how we have handled your personal information, we encourage you to contact us first so we can try to resolve the issue.
 

Privacy Contact

On2it Electronics Ltd

Phone: 027 254 3914
Email: admin@on2itelectronics.co.nz
 

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner.

15. CHANGES TO THIS PRIVACY STATEMENT

We may update this Privacy Statement from time to time to reflect changes to our business, website, technology or privacy obligations.

The latest version will be published on our website, with the date of the most recent update shown at the top of this statement.

CONTACT US

If you have any questions about this Privacy Statement or how we handle personal information, please get in touch.
 

On2it Electronics Ltd
027 254 3914
admin@on2itelectronics.co.nz

Good people. Good engineering. Real solutions.

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